Are Advertisers Ready to Embrace Baby Boomers?

Advertising, Audience Demographics, Audience Engagement, Internet, Marketing, Media, Social Media, Television | Posted by Larry Greenberg
Aug 31 2010

Is it time for advertisers to cast aside 50 year-old assumptions about 50 year-olds?

Pew just released a study that reports social networking among the over-50 set has nearly doubled – from 22 percent in April 2009 to 42 percent in May 2010. Although still heavily dependent on email, “many older users now rely on social network platforms to help manage their daily communications,” said Pew Senior Research Specialist Mary Madden, author of the report.  “Young adults continue to be the heaviest users of social media, but their growth pales in comparison with recent gains made by older users.”

Indeed, wrote Nielsen, 8 of the 10 most frequently visited web sites for 18 to 34-year-olds are the same for baby boomers, the generation born between 1946 and 1964. Nielsen also reported that the boomers spend 38.5 percent of Consumer Packaged Goods (CPG) dollars, yet less than 5 percent of advertising dollars are targeted toward the 35 to 64-year old age group.

Baby boomers number 79 million, according to USA Today, the largest age demographic in the nation.  Are advertisers missing an opportunity with this enormous group?  Are marketers still wedded to the notion, which became conventional wisdom some 50 years ago during television’s early days, that most advertising dollars should be spent in pursuit of the youth market? Or are we about to witness a shift in advertisers’ approach to older consumers?

Boomers, said Pat McDonough, Senior Vice President, Insights, Analysis and Policy at the Nielsen Company, “… are the largest single group of consumers, and a valuable target audience. As the U.S. continues to age, reaching this group will continue to be critical for advertisers.”

The television audience is getting older as well.  Forbes recently reported that the median viewing age for the four largest national broadcast networks is 51 years-old. The average age increase reflects in part the dwindling numbers of young people who watch the networks.

As a result, TV’s share of the advertising pie continues to shrink. A joint survey by ANA (Association of National Advertisers) and Forrester Research of more than 100 national advertisers showed that advertisers allocated only 41 percent of their media budgets to television in 2009, down from 58 percent in our 2008.  But that same survey also showed that about 80 percent of advertisers believe the 30-second spot will still be around in 10 years.

So as brands reassess their marketing mix, with branded entertainment and the Internet playing a bigger role, will they also reconsider their demographic strategy?  Instead of focusing predominantly on 18 to 34 year-olds, will advertisers also try selling more to older audiences?  Alan Wurtzel, president of research and development at NBC, told Forbes that advertisers are beginning to take a second look at this demographic.

This would likely please late-night host Craig Ferguson, who shared his own thoughts on television’s youth marketing strategy in a funny rant last year.  (See “Appealing to the Youngest Common Denominator.)

Most of all, it should make advertisers happy, as they see their sales increase.

For Some, A World Wide Web That Never Was

Broadband, Internet, Mobile, Music, Online Video, Radio | Posted by Larry Greenberg
Aug 24 2010

Chris Anderson, Wired’s Editor-In-Chief, and Michael Wolff, Vanity Fair columnist and Rupert Murdoch biographer, recently wrote dueling columns in a special Wired feature called “The Web is Dead.”   For his part, Anderson described the World Wide Web’s diminishing role as the all-purpose gateway to the Internet.  Other Internet platforms and devices, including mobile, have become the preferred means of online access.

The piece speaks for the United States and probably reflects trends in many other developed countries.  A decade ago, especially in the United States, the Web was synonymous with the Internet future.  Today the terms “Web” and “Internet” are used interchangeably, although the web is just one way to get on the Internet.  As Anderson points out, thanks to iPhones, iPads, Blackberries and other smart mobile devices,  a majority of users’ online time is spent outside the confines of web browsers.  If the Internet is the Super Information Highway (sorry about the hackneyed metaphor), then the Web is becoming more like Route 66, a historic road that has since been bypassed by quicker and better ways of reaching their destinations.

The success of non-Web platforms has to do with an improved user experience, that is, the ability to get desired content more easily.   “Every time you pick an iPhone app instead of a Web site, you are voting with your finger,” Anderson wrote.  “A better experience is worth paying for, either in cash or in implicit acceptance of a non-Web standard.”

Of course, “The Web is Dead” title was likely meant to be more provocative than literal.  Perhaps it’s more accurate to say the Web is waning, evolving into just another useful means of Internet access.

So if the Web really is ebbing in the United States and other developed countries, what about emerging nations such as India?

In a July 30, 2009 post, “India’s Flourishing Newspaper Industry and Its Internet Future,” I discussed how India may well follow its own path to the online world.  In India, where landline penetration is low, the mobile subscriber base was nearly 525 million in 2009, according to PricewaterhouseCoopers, up from 234 million connections at the end of 2007.  In May 2010, the government auctioned off its 3G broadband spectrum, creating opportunities for carriers and content providers to offer an infinite array of revenue-generating Value Added Services (VAS), including music streaming, radio, videos and online games.

In July 2010, the GSMA announced that the number of global mobile connections has surpassed the 5 billion mark. As 3G is adopted around the world, there could be hundreds of millions of people enjoying their first taste of advanced Internet connectivity without ever having surfed the Web. For these users, perhaps the Wired article might aptly be re-titled, “The Web: You Can’t Die If You Never Lived.”

Is Technology the Answer to Bad PR?

Journalism, Public Relations | Posted by Larry Greenberg
Aug 12 2010

For quite some time there has been a love/hate relationship between journalists and those who would have them write stories about their clients.

Three years ago Wired’s editor-in-chief Chris Anderson caused a stir when he published his blacklist containing the email addresses of more than 300 PR folks he said had been spamming his inbox with irrelevant pitches.  Other writers followed with their own lists, sending waves of recriminations throughout the public relations industry that continue to this day.

Poor training and laziness are often cited as the primary culprits behind the indiscriminate pitching of reporters.  What about technology?  Is technology an accomplice in turning media relations into a simple numbers game in which anyone can email blast the entire journalistic universe with a way off-target pitch?  Or could it be a corrective?

Darryl Siry just launched NewsBasis as “a platform for better media relations.”   Siry, CEO and founder of the new company, has worked both as a journalist and public relations executive. In a recent blog post Siry gave his rationale for starting NewsBasis:  “I concluded that the disconnect between PR and the media is really a design problem – and I believe that a lot of value can be generated by a platform that addresses this from a technology and design perspective.”

NewsBasis’ goal is to align “interests and timing in the ‘pitch process.’”   Public relations representatives or individual subject experts can create profiles detailing their focus areas.  They can then insert their opinions into relevant articles which journalists can then find as they’re searching for information and sources.  Journalists can also post queries for experts.   In addition, NewsBasis has algorithms to match reporters with sources based on profiles and behavioral analysis of past usage on the system.

Services like ProNet and HARO have already helped improve pitch relevancy, although Siry believes Aardvark and Quora are better comparisons “in that we want to focus on connecting requests to authoritative responders and develop a searchable knowledgebase over time. “

NewsBasis is brand new, and I haven’t had the chance to use it.  The strength of any platform like this, however, is in the network effect – that is, how many reporters are actually using it.  NewsBasis will need time to grow.

Nothing can replace training, creativity and relationship-building.  That fact is that NewsBasis, a technology platform, is constructed to force public relations representatives to research, understand and contribute contextually appropriate information to a particular story, thereby encouraging them to become better media relations pros – and a truly useful resource for journalists.  That can only be a good thing.

Gary Vaynerchuk: Insights from a Successful Web Entrepreneur

Audience Engagement, Branding, Free Content, Internet, Media, Online Video, Social Media | Posted by Larry Greenberg
Jul 30 2010

If you didn’t attend the July 28 NY Video Meetup, I recommend watching the following James Lipton-style interview that group founder Yaron Samid conducted with Gary Vaynerchuk.

nyvideo on livestream.com. Broadcast Live Free

A key discussion topic:  What can content producers learn from the 34-year-old Vaynerchuk’s Wine Library TV, a daily video blog about wine that he started in February 2006 and which now enjoys more than 90,000 daily viewers?

In 1997, before the emergence of such social networking platforms as Twitter and Facebook, Vaynerchuk used the web to rebrand his father’s wine business.  With the launch of Wine Library, a retail site, he increased the company’s annual revenue from $4 million to $60 million as of 2008.  Success begat success for Vaynerchuk, with the release of The New York Times and Wall Street Journal bestseller, Crush It! Why Now is the Time to Cash in on your Passion, in 2009, numerous national television appearances including Late Night with Conan O’Brien, and the co-founding with his brother AJ of VaynerMedia, a boutique agency that works with personal brands, consumer brands, and startups. He is also an angel investor in various startups.

“There’s no overnight success,” Vaynerchuk told the NY Video audience, which consisted of about 200 video producers, entrepreneurs and other industry professionals.  Building an audience is a “marathon,” in which expertise is “massively important” and the traditional concept that ‘content is king’ is “really a big deal.”

He also said that content providers really need to care about their audience, taking the time to respond to each inquiry, including emails.  “If anyone follows you or watches you, you should be grateful.  It’s not the size but the emotion” of the following that matters.  Vaynerchuk said the Twitter phenomenon has hurt because, “it’s created a culture about numbers.  How many of those (followers) really care, at least from a business standpoint.  To get them to really care, you must care about them first.”

Vaynerchuk said online entrepreneurs should be focusing on the revenue-generating potential of mobile.  He foresees possibly developing a Wine Library smartphone application that would include a barcode scanner that enables shoppers in the store to see if his show has reviewed a particular wine or to determine whether a store has a recommended wine in stock.  He also envisions each Wine Library TV episode ending with shopping list.

Oh, and he made this one prediction: Facebook Connect is going to win search over Google. He said people would prefer getting a friend’s recommendations than some anonymous opinion positioned through SEO.  “Context of relationship is really powerful,” Vaynerchuk said.

If you’re interested in developing a following for original web content, I highly recommend listening to Vaynerchuk’s entertaining and insightful discussion.

Gulp! Avoiding Being Hooked By Bad People – or Bad Information

Internet, Journalism, Media | Posted by Larry Greenberg
Mar 05 2010

You may consider yourself too worldly to fall for a phishing scam.  But be honest.  Chances are that some time in your internet life, overwhelmed by the daily barrage of emails and other messages, you let your guard down.  That’s when you received an authoritative-looking email with a link you clicked on in haste, only to learn you were tricked by a cyber-criminal seeking to take control of your computer and/or steal your valuable personal information.

If this has never happened to you, then you are most savvy.  Or maybe lucky.   Care to test your level of gullibility? SonicWall, a company that provides secure network solutions, has a 10-question quiz you can take to see if you can tell the scammers from the mere spammers.  According to the site, only 7.4% of those who have taken the quiz have scored a 100%, so if you don’t get an “A,” don’t feel too bad.

But in addition to being taken by bad people, how good are you about not to be taken in by bad information?  If fending off phishers is difficult, consider how hard it is to sift through the countless news resources – broadcast and cable networks, newspapers and magazines, email newsletters, blogs, tweets, comments, and on and on.  Even the most respected, best- intentioned members of the fourth estate can sometimes, if inadvertently, misrepresent the reality involving a particular issue or story.  And while the blogosphere and comments boards offer democracy the greatest forum in human history, the conversations often have less to do with sober scholarship and due diligence than with emotional and even juvenile partisanship (partisanship in the broadest sense of that term).  Even the most discerning information consumer will at some point, due to data-weary vulnerability, accept something as fact when it should have been treated with a healthy dose of skepticism.

The tools that make it so easy to disseminate inaccurate and distorted information also enable simple double-checking of facts.  So while it’s easy to get caught in the frenetic pace of an electronic news junkie, it’s also simple enough to step back and carefully consider an article or statement that’s been presented as truth.  Just as one might use the web to authenticate or debunk a phishy-looking email, one can conduct a Google web and news search to bring up a wide range of well-documented results covering a seemingly infinite range of topics.

There are also numerous sites dedicated to fact-checking.  One such site is, in fact, called FactCheck, a project of the Annenberg Public Policy Center of the University of Pennsylvania, which tests the validity of assertions made in the world of politics.   Another, Snopes, has become popular for verifying or discrediting urban legends across a wide range of categories.

So the next time someone tries to play on your emotions, whether with a scary looking email pretending to be from your bank or a terrifying-sounding message masquerading as the truth, don’t forget the power of the Internet to shine a light on the reality of the situation.  It can’t hurt to get information from more than one source.