Archive for the ‘Social Media’ Category

Twitter for Business: Hype or Help?

Marketing, Social Media, Uncategorized | Posted by Larry Greenberg
Jun 27 2011

 

There’s a cool graphic on the DigitalBuzz blog that illustrates how much chatter – or noise – is happening on the most popular online destinations at any given moment.

It’s called, “In 60 Seconds,” and shows, for example, that in an average minute:

  • Google answers more than 694,000 queries
  • Facebook members post 695,000 updates and more than 510,000 comments
  • Twitterers send out 90,000 Tweets

 

Twitter for business: Hype or help?

 

Twitter has been credited with fomenting revolutions and sinking political careers.  But when it comes to business, is Twitter just hype or has it become an essential marketing component?

Some businesses rush to create Facebook and Twitter accounts, only to be disappointed with the results.   Is that because Facebook and Twitter don’t work as marketing tools?  Or is a lack of understanding, commitment and strategy the cause?

Bridget Gibbons, CEO of Gibbons Digital, who addressed this problem in a recent Patch article, will be speaking at the Westchester Web Presence meeting on Tuesday, June 28, at 6:30 pm, in Bronxville, New York.  The topic will be, “Twitter for Business,” and how, with consistent effort, Twitter can benefit the bottom line for businesses of all sizes.

Thinking about using Twitter as part of your business strategy? Tried Twitter before and were unimpressed with the results?  “Twitter for Business” could convince you why this social media platform is worth a first – or even second – look.

Are Advertisers Ready to Embrace Baby Boomers?

Advertising, Audience Demographics, Audience Engagement, Internet, Marketing, Media, Social Media, Television | Posted by Larry Greenberg
Aug 31 2010

Is it time for advertisers to cast aside 50 year-old assumptions about 50 year-olds?

Pew just released a study that reports social networking among the over-50 set has nearly doubled – from 22 percent in April 2009 to 42 percent in May 2010. Although still heavily dependent on email, “many older users now rely on social network platforms to help manage their daily communications,” said Pew Senior Research Specialist Mary Madden, author of the report.  “Young adults continue to be the heaviest users of social media, but their growth pales in comparison with recent gains made by older users.”

Indeed, wrote Nielsen, 8 of the 10 most frequently visited web sites for 18 to 34-year-olds are the same for baby boomers, the generation born between 1946 and 1964. Nielsen also reported that the boomers spend 38.5 percent of Consumer Packaged Goods (CPG) dollars, yet less than 5 percent of advertising dollars are targeted toward the 35 to 64-year old age group.

Baby boomers number 79 million, according to USA Today, the largest age demographic in the nation.  Are advertisers missing an opportunity with this enormous group?  Are marketers still wedded to the notion, which became conventional wisdom some 50 years ago during television’s early days, that most advertising dollars should be spent in pursuit of the youth market? Or are we about to witness a shift in advertisers’ approach to older consumers?

Boomers, said Pat McDonough, Senior Vice President, Insights, Analysis and Policy at the Nielsen Company, “… are the largest single group of consumers, and a valuable target audience. As the U.S. continues to age, reaching this group will continue to be critical for advertisers.”

The television audience is getting older as well.  Forbes recently reported that the median viewing age for the four largest national broadcast networks is 51 years-old. The average age increase reflects in part the dwindling numbers of young people who watch the networks.

As a result, TV’s share of the advertising pie continues to shrink. A joint survey by ANA (Association of National Advertisers) and Forrester Research of more than 100 national advertisers showed that advertisers allocated only 41 percent of their media budgets to television in 2009, down from 58 percent in our 2008.  But that same survey also showed that about 80 percent of advertisers believe the 30-second spot will still be around in 10 years.

So as brands reassess their marketing mix, with branded entertainment and the Internet playing a bigger role, will they also reconsider their demographic strategy?  Instead of focusing predominantly on 18 to 34 year-olds, will advertisers also try selling more to older audiences?  Alan Wurtzel, president of research and development at NBC, told Forbes that advertisers are beginning to take a second look at this demographic.

This would likely please late-night host Craig Ferguson, who shared his own thoughts on television’s youth marketing strategy in a funny rant last year.  (See “Appealing to the Youngest Common Denominator.)

Most of all, it should make advertisers happy, as they see their sales increase.

Gary Vaynerchuk: Insights from a Successful Web Entrepreneur

Audience Engagement, Branding, Free Content, Internet, Media, Online Video, Social Media | Posted by Larry Greenberg
Jul 30 2010

If you didn’t attend the July 28 NY Video Meetup, I recommend watching the following James Lipton-style interview that group founder Yaron Samid conducted with Gary Vaynerchuk.

nyvideo on livestream.com. Broadcast Live Free

A key discussion topic:  What can content producers learn from the 34-year-old Vaynerchuk’s Wine Library TV, a daily video blog about wine that he started in February 2006 and which now enjoys more than 90,000 daily viewers?

In 1997, before the emergence of such social networking platforms as Twitter and Facebook, Vaynerchuk used the web to rebrand his father’s wine business.  With the launch of Wine Library, a retail site, he increased the company’s annual revenue from $4 million to $60 million as of 2008.  Success begat success for Vaynerchuk, with the release of The New York Times and Wall Street Journal bestseller, Crush It! Why Now is the Time to Cash in on your Passion, in 2009, numerous national television appearances including Late Night with Conan O’Brien, and the co-founding with his brother AJ of VaynerMedia, a boutique agency that works with personal brands, consumer brands, and startups. He is also an angel investor in various startups.

“There’s no overnight success,” Vaynerchuk told the NY Video audience, which consisted of about 200 video producers, entrepreneurs and other industry professionals.  Building an audience is a “marathon,” in which expertise is “massively important” and the traditional concept that ‘content is king’ is “really a big deal.”

He also said that content providers really need to care about their audience, taking the time to respond to each inquiry, including emails.  “If anyone follows you or watches you, you should be grateful.  It’s not the size but the emotion” of the following that matters.  Vaynerchuk said the Twitter phenomenon has hurt because, “it’s created a culture about numbers.  How many of those (followers) really care, at least from a business standpoint.  To get them to really care, you must care about them first.”

Vaynerchuk said online entrepreneurs should be focusing on the revenue-generating potential of mobile.  He foresees possibly developing a Wine Library smartphone application that would include a barcode scanner that enables shoppers in the store to see if his show has reviewed a particular wine or to determine whether a store has a recommended wine in stock.  He also envisions each Wine Library TV episode ending with shopping list.

Oh, and he made this one prediction: Facebook Connect is going to win search over Google. He said people would prefer getting a friend’s recommendations than some anonymous opinion positioned through SEO.  “Context of relationship is really powerful,” Vaynerchuk said.

If you’re interested in developing a following for original web content, I highly recommend listening to Vaynerchuk’s entertaining and insightful discussion.

Crowdsourcing: The Next Digital Age Phenomenon?

Internet, Social Media | Posted by Larry Greenberg
Aug 26 2009

I attended recently what might be termed a crowdsourcing event.

It was a Meetup.com group involving a presentation at a popular New York bar by Pepsi’s Gatorade brand team.  At the end of their presentation, the Gatorade folks solicited ideas for revamping the sports drink’s image from a room of social media and marketing professionals.  The reward?  Those who offered the best concepts might be invited to make a more comprehensive, one-on-one pitch for Gatorade’s business.

I don’t know if Pepsi ever contracted with any of the marketers who spoke up at that open call, but recent news suggests that crowdsourcing is growing in popularity as both a marketing and fundraising strategy.

A few years ago, when the internet was evolving into a practical way to distribute multimedia, brands began latching onto crowdsourcing as a new way to tap the brainpower of the masses. Actually, companies didn’t call it crowdsourcing then.  Other terms like “active engagement” and audience “conversation” were used to describe the promotions that brands created to gain mindshare. Many brands started awarding prizes, fame and the remote dream of an entertainment career to the consumer or prosumer who created the cleverest video, song or other type of content.   These crowdsourcing efforts were primarily about publicity, not necessarily about mining for marketing gold. Contests quickly became old hat.

That could be changing, however.  In Britain, Unilever has announced a new $10,000 competition soliciting ideas from the public through a specially created website for a new TV and print campaign promoting its Peperami snack food brand. What’s different is that Unilever jettisoning their advertising agency of 16 years, Lowe, in favor of the crowdsourcing strategy.

It could be that tough economic times helped influence Unilever’s decision to experiment with a crowd-driven creative approach. Likewise, the economy could be stimulating interest in new entrepreneurial models for raising funds.

As Silicon Alley Insider has noted, dwindling dollars from traditional investors may be prompting entrepreneurs to experiment with the crowd-funding approach.  Companies such as Kickstarter, SellaBand and Spot.us are enabling start-ups, artists, journalists and others to obtain micro-financing from thousands of individuals.  In a New York Times profile of his company, Kickstarter Co-Founder Perry Chen referred to it as, “a sustainable marketplace where people exchange goods for services or some other benefit and receive some value.”

It seems that social networking and microblogging have been hogging the news on the front page – or landing page, if you prefer – for some time now.  Don’t be surprised if a new phenomenon, crowdsourcing, begins grabbing some headlines of its own.

MySpace and Facebook: The Ups and Downs of Social Media Companies

Branding, Internet, Social Media | Posted by Larry Greenberg
Jun 12 2009

In 2005, Rupert Murdoch was regarded as a genius for scooping up MySpace for $580 million, besting media rival Sumner Redstone in the process.  Murdoch is now being second-guessed. This week the social media giant announced plans to cut about 420 employees – about 30% – of its U.S. staff and 450 employees – about two-thirds – of its international force.  There is speculation about the possibility that Redstone can now step in and purchase MySpace at what is now considered a relative bargain for the site — $1 billion.

According to eMarketer, in May 2009 Facebook topped MySpace as the most popular social networking site in the United States. And although as of April 2009 MySpace still led with almost 47 percent of the social networking advertising space, a Crain’s article refers to an eMarketer prediction that MySpace’s ad revenue will decline 15% this year to $495 million, while Facebook will see a 10% ad revenue increase to $230 million.

So for the moment, anyway, Facebook has overtaken MySpace as social media’s BMOC. Who will claim that title four years from now? Twitter? Or a yet-to-be identified company now incubating in some Silicon Valley garage or Silicon Alley loft? Or MySpace, once again?

Popular tastes can be fickle, after all, so how can a brand or company achieve a relatively permanent dominance in the social media space?

San Jose Mercury News’ Scott Duke Harris wrote an excellent piece last week discussing Facebook’s future, Planet Facebook: Is social networking site a phenomenon or fad?” He cites the company’s purported vision to make the terms “social connecting” and “Facebook” synonyms, just as Google became the verb for search.  More than 10,000 websites are now compatible with Facebook Connect, he notes, an easy way to sign on and provide chat feeds, videos, photos and other items to participating web sites.  The Twitter-Facebook connection is a fine example of the benefits that such interactivity adds to the online experience.

In addition to interactivity and ease-of-use, communications platforms rely on the network effect; the more users in the network, the more value that is provided to each customer in that network.  Verizon Wireless and countless other mobile phone companies hammer this point through their advertising.

But phone companies are able to lock consumers into costly contracts because they control the means of distribution; social networking brands don’t.  People can join, quit or ignore MySpace and Facebook at will.  Survival also depends not necessarily on the number of users, but the quality and value of those users to each other – something that LinkedIn does reasonably well for business professionals.

As MySpace restructures and, possibly, rebrands, perhaps it will focus its energies on what it already does best: being one of the best independently-produced music, film and comedy destinations on the web.

It’s tough being all things to all people.